M te tnga | About the role: Parliamentary Service is looking for a strong people leader to shape the future of the Member Support Staff function. In the position of Support Staff Lead, youll play a vital leadership role in driving the success of the Support Staff Stream within the Member and Support Staff team. Your leadership, coaching, and problem-solving skills will ensure services are consistently delivered on time and to a high standard.

This is a unique opportunity to shape and elevate the services and support provided to staff across the motu who work for Members of Parliament. Lead with vision and values: Contribute to the strategic direction of the Member and Support Staff team, setting clear expectations and championing the Parliamentary Services vision, values, and aspirations to foster a positive, inclusive culture. Inspire and develop your team: Provide ongoing mentoring, coaching, and support to Advisors, creating an open environment where ideas and concerns are welcomed, and capability is continuously built to encourage high performance and engagement.

Drive continuous improvement: Lead the enhancement of the Member Support Staff customer experience by implementing innovative solutions and maintaining a Centre of Excellence that sets the standard for service delivery. Build strong partnerships: Cultivate and sustain strategic relationships across Parliamentary Service, and with external stakeholders to enhance knowledge, collaboration, and service outcomes. Deliver exceptional customer service: Lead by example in providing professional, timely, and customer-focused service, continuously seeking quality improvements and creative solutions.

Champion Member Support Staff Experience: Oversee onboarding, induction, training, pastoral care, and advocacy for Member Support Staff, ensuring they receive comprehensive support and development opportunities. Foster teamwork and collaboration: Promote a positive, inclusive team culture that aligns with organisational values, encouraging open communication and collective success. Ensure accountability and compliance: Manage budgets responsibly, maintain effective reporting, and adapt to evolving business needs while upholding organisational policies and standards.

The starting base salary for this role is $119,351 per annum (remuneration band extends beyond the appointing salary to account for tenure progression). T kete | What you will bring to the role: Inspiring leader with change management skills: Proven ability to lead, coach, and mentor teams through change, fostering a positive, supportive, and high-performing culture. Exceptional relationship and communication skills: Skilled at building trusted stakeholder partnerships, with excellent influencing, negotiation, facilitation, and clear communication abilities.

Customer-focused and operationally savvy: Committed to delivering outstanding service, with experience in the machinery of Government, budget management, and effective operational.